Production Assistant – Administration & Support

About the role

This permanent, full‑time position supports the Production department in Poole, combining administrative duties, customer liaison and hands‑on production tasks. You will help keep the shop floor running smoothly while ensuring orders are processed accurately and on time.

Key responsibilities

• Provide administrative support to the Production department.
• Liaise with customers to understand requirements and ensure efficient order processing.
• Communicate customer requirements to the shop floor.
• Produce packaging and barcode labels.
• Prepare documentation and perform accurate data entry.
• Coordinate and prioritise customer orders.
• Book collections and deliveries.
• Order stock and assist with project coordination.
• Carry out occasional hands‑on duties such as checking and unpacking customer items.

Required profile

• Previous administration experience in a busy office environment.
• Excellent communication and customer service skills.
• Strong organisational ability to manage multiple tasks.
• Proactive team player with a positive attitude.

Required skills

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Microsoft Access (advantage)

What we offer

• Immediate start available.
• Monday‑to‑Friday working hours – no weekends.
• Company pension scheme.
• Health cashback scheme after qualifying period.
• Sick pay.
• 20 days holiday plus Bank Holidays.
• Long‑term opportunity with a well‑established local employer.