Production Specialist – Security Operations (Remote)

About the role

We are seeking a Production Specialist to join our Security Services operations team. The role is fully remote within the UK and focuses on handling business‑impacting network incidents across proxy, content inspection, firewall and data loss prevention technologies.

Key responsibilities

• Provide hands‑on operational support for the Security Services environment, including SkyHigh Web Gateway, Trellix DLP, F5 SSLO, FortiGate firewalls and Trend Micro IDS/IPS.
• Support related network infrastructure such as load balancing, DNS, DHCP and IPAM (DDI) as a secondary responsibility.
• Produce ad‑hoc reports and conduct offline incident analysis as directed by senior team members.
• Document application flows, upstream/downstream impacts during outages, and customer experience in failure scenarios.

Required profile

• Solid experience with network technologies and troubleshooting complex networking issues.
• Familiarity with configuration management tools such as Forward Networks and HPNA.
• Ability to work across time zones with global colleagues and flexibility around working hours.

Required skills

• SkyHigh Web Gateway (proxy)
• Trellix DLP (FireEye)
• F5 SSLO load balancer
• FortiGate and Checkpoint firewalls
• Trend Micro IDS/IPS
• Load balancing, DNS, DHCP, IPAM (DDI)
• LAN, TCP/IP, UDP, authentication protocols
• Forward Networks, HPNA

What we offer

• 4‑day working week on a rota basis, maximum 40 hours per week.
• Initial 6‑month contract with the possibility of extension.
• Hourly rate of $85‑$95 (inside IR35) for a fully remote role.