Programme Officer – Student Services (Temporary)

About the role

This temporary, full‑time position supports the delivery of a higher‑education programme in central London. You will work in a fast‑paced student services team, helping students and colleagues while ensuring smooth day‑to‑day operations.

Key responsibilities

• Manage a busy inbox and respond promptly to student enquiries both online and in person.
• Prepare registers, daily reception lists and student documentation to support programme delivery.
• Allocate teaching rooms and maintain accurate programme records.
• Process student changes such as class transfers, withdrawals and timetable amendments.
• Arrange student level assessments and support enrolment processes.
• Provide reception cover while delivering excellent customer service and handling a range of administrative tasks.

Required profile

• Previous experience in a busy administrative or programme support role.
• Strong customer‑service skills, confident when supporting people face‑to‑face and online.
• Positive, proactive attitude with the ability to learn new systems quickly.

Required skills

• Microsoft Office
• Experience with student information systems (any)
• Familiarity with virtual learning platforms

What we offer

• £19.21 per hour plus holiday pay.
• 10‑week fixed‑term contract.
• Fully office‑based role in central London.
• Opportunity to work in a supportive, diverse student community.