Project Director - Salesforce Professional Services

About the role

Salesforce is hiring a senior Project Director for its Professional Services team in London, supporting a major UK Public Sector programme. You will lead the delivery of complex, enterprise-scale Salesforce implementations for government and public sector customers, guiding multidisciplinary teams of technical and non-technical consultants, managing customer relationships and ensuring outcomes are delivered on time, on budget and to a high standard. You will work in a fast-paced, high-visibility environment and act as an extension of the account team.

Key responsibilities

• Lead project teams, giving them clarity, motivation and direction throughout the engagement.
• Act as the primary customer interface, applying Salesforce delivery methodology, project gates and governance.
• Build and own project plans, track progress and timelines, adjust schedules and resolve issues to deliver on time and on budget.
• Manage project resources, utilisation, budgets and financials, including timesheet approvals.
• Lead large projects or several smaller interrelated projects requiring complex cross-functional teamwork.
• Run risk, issue, dependency and change management and communicate regularly with stakeholders.
• Facilitate requirements gathering and help shape deliverables and documentation.
• Coordinate User Acceptance Testing and business sign-off.
• Manage delivery within public sector governance, assurance and reporting requirements.
• Support the account team in extending the Salesforce footprint.

Required profile

• 8+ years of project management experience, including delivering external client projects.
• Direct responsibility for project delivery, budgets and schedules, including budgets of £1 million+ and teams of 10-20+ people.
• Proven record of delivering high-quality results on schedule and within budget.
• Strong stakeholder management and excellent written and verbal communication skills.
• Willingness to travel to customer sites as needed.
• Desired: experience delivering projects for UK central government or public sector organisations (e.g. NHS, Home Office, DWP); familiarity with UK public sector procurement frameworks and governance; existing security clearance (SC Clearance).

Required skills

• Project management certifications such as PRINCE2, PMP, SAFe or Scrum (desirable)
• Hands-on Salesforce delivery experience or CRM/enterprise SaaS implementation experience (nice to have, as internal training is provided)

What we offer

• Well-being reimbursement, generous parental leave, adoption assistance and fertility benefits
• On-demand training with Trailhead.com and exposure to executive thought leaders
• Regular 1:1 coaching with leadership and volunteer opportunities