Property Maintenance Manager

About the role

We are looking for an experienced Property Maintenance Manager to oversee day‑to‑day maintenance operations across our managed properties in North West London. You will act as the main point of contact for tenants, landlords and contractors, ensuring issues are resolved quickly and buildings run smoothly.

Key responsibilities

• Deliver exceptional customer service while managing repair and maintenance requests and enquiries.
• Liaise with landlords and property managers to record repair requests, coordinate works and maintain high service standards.
• Prepare clear reports on completed works and communicate updates to relevant stakeholders.
• Manage inbound and outbound calls, responding promptly to customer and contractor needs.
• Build and maintain a trusted contractor database and support ad‑hoc tasks as required.

Required profile

• Professional, polite telephone manner with strong customer service skills.
• Previous experience in property maintenance, repairs, facilities or a similar operational environment.
• Good understanding of managing maintenance tasks, including reporting, scheduling and follow‑through.
• Excellent communication and interpersonal abilities to build positive relationships.
• Strong organisational skills with the ability to prioritise workloads and manage time effectively, both independently and within a team.
• Resourceful, proactive and able to take ownership of tasks.
• Problem‑solving mindset with a practical, solutions‑focused approach.

Required skills

• Microsoft Office applications

What we offer

• Competitive salary of £25,000‑£30,000 per year, dependent on experience.
• Full‑time permanent role, Monday‑Friday 9:00‑17:30.
• Start date in mid‑August 2026.
• Location in North West London.