Property Manager

About the role

We are seeking an experienced, customer‑focused Property Manager to join a well‑established independent estate agency in Leatherhead. You will manage a portfolio of residential rental properties, acting as the main point of contact for landlords and tenants while ensuring high standards of service and compliance.

Key responsibilities

• Manage a portfolio of residential rental properties from move‑in through to tenancy end.
• Serve as the primary contact for landlords and tenants, providing professional advice and support.
• Coordinate maintenance issues, obtain quotations, instruct contractors and ensure timely repairs.
• Conduct property inspections and prepare detailed reports.
• Monitor tenancy renewals, negotiate extensions and handle check‑ins/check‑outs, including deposit negotiations.
• Ensure full compliance with current lettings legislation and property regulations.
• Liaise with contractors, inventory clerks, utility companies and other third parties.
• Respond promptly to maintenance emergencies.
• Keep landlords informed of property performance, maintenance requirements and tenancy updates.
• Maintain accurate records using the company’s property management software.
• Collaborate with Lettings, Accounts and Administration teams to deliver a seamless customer experience.
• Build long‑term relationships that encourage landlord retention and repeat business.

Required profile

• Previous experience as a Property Manager or within residential lettings.
• Strong knowledge of residential tenancy legislation and compliance requirements.
• Excellent communication and relationship‑building skills.
• Highly organised with the ability to manage multiple priorities.
• Strong negotiation and problem‑solving abilities.
• Ability to work effectively under pressure and manage a busy workload.
• Professional and customer‑focused approach.
• Full UK driving licence and own vehicle.

Required skills

• Proficiency with Microsoft Office.
• Experience using property management software.