Quality Assurance Front Line Manager

About the role

Iron Mountain is seeking a detail-oriented Quality Assurance Team Leader to join its Operations team at its Rugby distribution centre (3PL site). The role leads quality assurance processes, drives standard operating procedure (SOP) compliance and coaches team members to deliver zero-defect fulfillment outcomes aligned with luxury brand standards.

Key responsibilities

• Maintain operational standards and quality by leading the auditing and enforcement of SOPs across all fulfillment activities, tracking key performance metrics such as packing accuracy, damages and returns.
• Deliver training and coaching: manage onboarding and continuous quality coaching for operational colleagues, keeping accurate competency assessments and training records.
• Ensure compliance with premium packaging and organisational safety standards to reduce damage, working with the Account Operations Manager to share process updates.

Required profile

• Commercial experience in a quality assurance, warehouse, fulfillment or logistics environment.
• Proven ability to lead quality audits, coach teams, solve operational problems and communicate across functions.

Required skills

• Strong knowledge of quality management processes and audit procedures.
• Knowledge of warehouse systems and Microsoft Office applications.

What we offer

• Competitive compensation and benefits aligned with experience.
• Paid time off and public holidays.
• Flexible work options and alternative arrangements where applicable.
• Health, wellness and retirement plans.
• Opportunities for continuous learning and professional growth.