Quality Manager

About the role

We are seeking an experienced Quality Manager to lead quality assurance, compliance, health & safety, and HR‑related processes within a busy operational environment in Andover. The role reports to senior management and works closely with cross‑functional teams to embed quality standards throughout the business.

Key responsibilities

• Maintain, develop, and continuously improve the ISO 9001:2015 Quality Management System.
• Plan and lead internal audit programmes, investigate non‑conformities and drive corrective and preventive actions.
• Ensure company compliance activities are followed and policies remain up to date.
• Support the business in identifying risks, improvement opportunities, and stakeholder expectations.
• Act as primary contact for customer complaints, supplier quality issues, and external certification bodies.
• Monitor quality performance and provide reports and recommendations to senior management.
• Oversee Health & Safety requirements across the business in line with customer expectations.
• Work with senior leadership and external advisors to support compliant HR policies and procedures.
• Promote a positive quality culture and encourage continuous improvement across the organisation.

Required profile

• Previous experience in a Quality Manager or Quality Engineer role.
• Strong technical knowledge of quality standards and regulatory requirements.
• Experience maintaining and improving ISO 9001:2015 systems.
• Excellent communication and relationship‑building skills with ability to influence stakeholders at all levels.
• Process‑driven and analytical mindset with strong problem‑solving abilities.

Required skills

• ISO 9001:2015 Quality Management System