Quality Officer
Adecco · London
Job description
About the role
We are seeking a detail‑driven Quality Officer to join a high‑performing team focused on improving service delivery and outcomes. In this remote‑first position you will assess casework, analyse data and provide insights that drive continuous improvement across the organisation.
Key responsibilities
- Quality assure casework and decisions against agreed standards.
- Identify trends, insights and areas for improvement.
- Produce clear recommendations to enhance performance.
- Support continuous improvement initiatives across the organisation.
- Ensure compliance with policies, processes and frameworks.
Required profile
- Experience in Quality Assurance within complaints or customer service.
- Strong analytical skills and ability to assess complex data.
- Excellent attention to detail and decision‑making ability.
- Confident communicator able to present insights clearly.
- Ability to manage workload and meet targets.
- Experience in housing or regulated environments is a plus.
Required skills
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Published 1 month ago
Expires 1 week from now
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Adecco
London
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