Quality Standards Officer – Hybrid (Exeter)

About the role

We are recruiting on behalf of a large, successful property company for a Quality Standards Officer. This role offers an exciting opportunity for an experienced quality professional or an ambitious individual to develop a career in quality assurance, compliance, auditing, and continuous improvement.

Key responsibilities

• Audit teams, individuals, and processes to identify best practice and ensure consistency across the department.
• Identify non‑conformances and recommend corrective actions to improve performance and compliance.
• Work closely with teams to enhance business practices and improve customer service delivery.
• Identify training and coaching requirements and report findings to the Risk and Governance Manager.
• Monitor and review progress following training and development initiatives.
• Support the preparation of audit reports and summaries for senior management and clients.
• Assist with compliance monitoring and testing across the department.
• Embed best practice throughout the business and support colleagues with continuous improvement initiatives.
• Contribute to departmental projects aimed at enhancing quality standards and operational efficiency.

Required profile

• Strong analytical skills with the ability to identify issues and root causes.
• Excellent attention to detail and accuracy.
• Strong written and verbal communication skills.
• Ability to work to deadlines and manage competing priorities.
• Self‑motivated with a proactive approach.
• Strong organisational and time‑management skills.
• Good customer service and stakeholder management skills.
• IT literacy and confidence working with systems and data.
• Ability to work independently while also collaborating with colleagues.

What we offer

• Competitive salary of £26,227‑£30,000 depending on experience.
• Hybrid working available after successful completion of training/probation.
• Monday to Friday, 9:00 am – 5:30 pm, no weekend working.
• Clear career development opportunities and comprehensive training.
• Ongoing support within a growing business.