Quality Support Manager - Care Homes

About the role

Gold Care Homes, a national independent Care Homes group established in 1999 and operating 47 homes across the South of England, is looking for a Quality Support Manager. The post delivers the Quality Assurance Service for GCH registered services, with devolved responsibility for allocated homes. Candidates must be based in Hertfordshire, the Midlands or Oxfordshire.

Key responsibilities

• Lead the preparation of procedural and professional practice guidelines, including Self-Assessment and other quality assurance materials.
• Prepare, present, implement, monitor and review annual Quality Assurance review plans linked to the CQC Inspection Model.
• Lead preparation for external scrutiny and follow up on inspections by CQC, Health Watch and Social Services.
• Develop systematic approaches to quality assurance across all services and set standards, policies and procedures that comply with statutory and legislative requirements.
• Prepare advice, briefing reports, strategic plans, policy documents, improvement plans, guidelines and case studies for senior managers and multi-agency Adult Protection groups.
• Deliver briefings and presentations to senior meetings, external agencies and regional managers, including the SMT and multi-agency committees.
• Ensure all staff are registered with the CQC and hold the required qualifications, and that Improvement Action Plans are in place after CQC inspection outcomes.
• Advise on quality assurance programmes and improvement actions, and embed a Quality Assurance Programme Awareness Strategy in manager inductions, development and training.
• Identify and manage key risks within the service.

Required profile

• Proven experience in health or social care, preferably in a residential care home, with project management experience.
• Experience developing care policies and procedures, investigating issues and drafting reports.
• People management experience including coaching and mentoring.
• Relevant professional qualification such as NVQ 5 in Health and Social Care or a Management qualification; Registered General Nurse qualified (desirable).
• Full driving licence and availability for flexible hours, including evenings and occasional weekends.

Required skills

• Knowledge of the Health and Social Care Act, the CQC judgement framework and the National Care Standards.
• Excellent knowledge of legislation and policies relating to the care of older people and excellent dementia care.
• Advanced knowledge of planning care services and extensive experience gathering and analysing data.
• Microsoft Office (Word, Outlook, Excel).

What we offer

• Salary from £60,000 per year.
• Employee of the Month, long service awards and Blue Light Card.
• Professional development and a refer-a-friend scheme.