Rates Payment Specialist

About the role

Ryan, a global tax services and software provider, is growing its UK Property Tax practice and is hiring a Rates Payment Specialist. The role sits in the Property Tax team and can be based at either the Manchester or London office. It goes beyond processing payments: you help clients reduce Business Rates liabilities, find savings opportunities and deliver value across complex property portfolios, working alongside surveyors, analysts, finance professionals and local authorities.

Key responsibilities

• Manage and process Business Rates payments for a diverse client portfolio
• Review rates bills, notices and assessments for accuracy and compliance
• Identify billing errors, overcharges, exemptions, reliefs and savings opportunities
• Schedule and process payments in line with client requirements and statutory deadlines
• Reconcile payment accounts and maintain accurate, audit-ready records
• Liaise with local authorities, clients and internal stakeholders to resolve payment queries
• Support client reports and payment summaries, and keep documentation in line with GDPR
• Work with surveyors and analysts on appeals, relief applications and mitigation strategies
• Contribute to revenue generation through client savings and to continuous improvement of payment processes

Required profile

• Experience in Business Rates, Property Tax, Revenues, Payments, Finance Administration or a related field
• Strong analytical and problem-solving skills, attention to detail and ability to handle multiple priorities
• Strong communication and stakeholder management skills
• Preferred: experience in a Local Authority Revenues Team, knowledge of UK Business Rates (NNDR) legislation, experience in a Property Tax consultancy, surveying practice or corporate rates environment, and experience with large property portfolios or payment programmes

Required skills

• Proficiency in Microsoft Excel and other financial systems
• Preferred: understanding of rating assessments, reliefs, exemptions and local authority billing processes

What we offer

• Competitive compensation and benefits
• Business connectivity reimbursement (phone/internet)
• Gym membership or equipment reimbursement
• LinkedIn Learning subscription
• Tuition reimbursement after one year of service
• Award-winning culture and community outreach