Reception Multi‑Task Team Member – Hotel Front Desk

About the role

We are looking for a Reception Multi‑Task Team Member to join the front‑desk team at Ibis Birmingham New Street. You will be the first point of contact for guests, ensuring a smooth check‑in and check‑out experience and providing assistance throughout their stay.

Key responsibilities

• Handle guest check‑in, check‑out and enquiries courteously and efficiently.
• Maintain accurate guest and hotel accounts, posting charges promptly.
• Operate the switchboard, answer calls, transfer to appropriate departments and record any charges.
• Communicate guest requests to all hotel departments, both verbally and in writing.
• Promote hotel facilities and upsell services using product knowledge.
• Process bar orders, use the POS system, and ensure timely delivery of meals.
• Maintain security procedures for cash, credit transactions and room key issuance.

Required profile

• Strong customer‑service orientation with a professional attitude.
• Attention to detail and ability to handle cash and credit transactions accurately.
• Good communication skills, both spoken and written.
• Ability to work in a fast‑paced hospitality environment.

Required skills

• POS system operation
• Switchboard handling

What we offer

• Discounted hotel rates worldwide across Accor Hotels.
• Access to Accor Academy for continuous learning and development.
• Wellbeing support for professional and personal life.
• Opportunities to work in over 5,000 hotels across 100+ countries.
• Inclusive and sustainable workplace initiatives.