Reception Team Member – Front Office

About the role

Join the front‑office team at Ibis London Heathrow Airport and be the first point of contact for guests arriving at one of the busiest airports in the UK. You will deliver warm, efficient service from check‑in to check‑out, ensuring each stay is memorable.

Key responsibilities

• Perform guest registration, check‑in and check‑out procedures accurately.
• Handle guest inquiries, requests and complaints promptly and courteously.
• Maintain up‑to‑date guest accounts, process payments and manage room key security.
• Answer and route incoming calls, and communicate guest needs to relevant hotel departments.
• Assist the Food & Beverage team when required and follow fire‑evacuation protocols.
• Document guest interactions and internal communications clearly.

Required profile

• Fluent English communication skills.
• Customer‑focused attitude with a proactive approach to problem‑solving.
• Ability to work in a high‑energy, fast‑paced environment.
• Reliability and willingness to follow security and safety procedures.

Required skills

• Basic computer proficiency for reservation and billing systems.

What we offer

• Permanent contract with flexible hours.
• Hourly rate of £14.80.
• Employee benefit card with up to 30% discount at Accor hotels worldwide.
• Complimentary meals on duty, uniform provision and free bonus stay vouchers.
• 28 days paid holiday (including bank holidays) with incremental increase.
• Learning programmes through Accor Academies and career development opportunities.