Receptionist and Administration Assistant

About the role

Join the Blue Cross Rehoming Centre in Hertfordshire as a Receptionist and Administration Assistant. You will be the welcoming face of the centre and the organisational backbone that keeps daily operations running smoothly.

Key responsibilities

• Greet clients in person, by phone and via digital channels with a friendly, non‑judgemental approach.
• Maintain a clean, inviting front‑of‑house environment and ensure all branding materials are up‑to‑date.
• Handle administrative duties including stock management, pet movement coordination and cash handling.
• Manage enquiries by phone, email and face‑to‑face, keeping records accurate and up‑to‑date.
• Collect and analyse visitor feedback to drive service improvements.
• Support training and development of team members and volunteers.

Required profile

• Empathetic, resilient and positive, especially in emotionally charged situations.
• Thrives in a fast‑paced, diverse environment and enjoys solving problems.
• Highly organised with strong attention to detail.

Required skills

• Experience delivering high‑level reception service in a busy setting.
• Excellent verbal and written communication.
• Proficient with computerised systems and spreadsheets.
• Cash handling experience.
• Full driving licence.

What we offer

• Permanent part‑time contract (30 hours per week).
• Annual salary of £19,980 (FTE).
• Opportunity to make a real difference for pets in need.