Receptionist / Customer Service Representative

About the role

We are looking for an enthusiastic Receptionist/Customer Service Representative to be the first point of contact for visitors and callers at our Blackburn office. You will help create a welcoming, professional environment while supporting daily administrative tasks.

Key responsibilities

• Greet and welcome visitors, directing them to the appropriate person or department.
• Answer, screen and forward incoming calls, providing accurate information in person, by phone and email.
• Maintain a tidy reception area with necessary stationery and manage front‑office supplies.
• Receive, sort and distribute daily mail and deliveries.
• Monitor the logbook, issue visitor badges and follow safety and security procedures.
• Update calendars, schedule meetings and assist with travel and accommodation arrangements.
• Prepare vouchers and keep records of office expenses.
• Perform general administrative duties such as filing, photocopying, transcribing and faxing.

Required profile

• Previous experience in a receptionist, administration or customer service role.
• Proficiency with the Microsoft Office Suite.
• Hands‑on experience with standard office equipment.
• Strong written and verbal communication skills and a proactive, resource‑ful attitude.

Required skills

• Microsoft Office Suite

What we offer

• Friendly, well‑established company culture.
• Competitive salary of £12.71‑£13 per hour.
• Full‑time hours 9 am‑5 pm with a 30‑minute lunch break.