Receptionist – Front Desk & Switchboard

About the role

Brighton College is looking for a friendly and professional Receptionist to join its front‑of‑house team on a full‑time permanent basis. You will be the first point of contact for parents, pupils, visitors and staff, ensuring a smooth and welcoming experience at the college.

Key responsibilities

• Manage the college switchboard, answering calls courteously and efficiently.
• Welcome visitors, parents, staff and pupils, handling enquiries and directing them appropriately.
• Take accurate messages, record and distribute them to relevant parties.
• Arrange taxis for visitors, pupils and staff and coordinate safe pupil return home.
• Provide tea and coffee for visitors and staff as required.
• Assist with pupil registration using the college database.
• Handle post, including franking, couriering and distribution to pigeonholes.
• Support Box Office operations for college and external events.
• Maintain records such as pupil absence, telephone lists and fire safety logs.
• Order and manage stationery and other supplies.
• Act as Deputy Fire Marshal during evacuations.
• Provide administrative support to other departments during holidays.
• Assist with admissions events on Saturdays and occasional conferences.

Required profile

• Excellent interpersonal and customer‑facing skills with a focus on five‑star service.
• Calm, welcoming demeanor and ability to interact with people at all levels.
• Comfortable working in a busy, front‑desk environment.
• Strong literacy and written communication skills.
• Team player who can also work independently and take initiative.
• Ability to multitask, maintain confidentiality and handle a busy routine.

Required skills