Receptionist – Front of House (St Albans)

About the role

We are seeking a friendly and organised Receptionist to be the first point of contact for clients and visitors at our St Albans office. The role is full‑time, permanent and based on‑site, supporting a top‑50 accountancy practice recognised as a great place to work.

Key responsibilities

• Welcome and assist visitors in a professional manner.
• Answer, direct and log all incoming telephone calls.
• Manage courier services, order catering, and handle incoming and outgoing mail.
• Enter archive data and support the transition to a paper‑less filing system.
• Maintain client records and safeguard confidential documents.
• Prepare meeting rooms, including refreshments for client meetings.
• Provide general administrative support across departments, including diary management and correspondence drafting.
• Assist HR and Learning & Development teams with routine tasks.

Required profile

• At least three years of experience in a receptionist, front‑of‑house, hospitality or retail role with customer‑facing duties.
• Strong written and verbal communication skills.
• Ability to multitask, prioritise work and pay close attention to detail.
• Proactive, self‑motivated and comfortable working both independently and as part of a team.

Required skills

• Microsoft Office Suite – Word, PowerPoint and Outlook.
• Familiarity with a document‑management system such as CCH (desirable).

What we offer

• Annual salary £25,000‑£30,000, dependent on experience.
• 25 days holiday plus statutory leave.
• Pension scheme and life assurance (4× salary).
• Opportunities for professional development within a supportive environment.