Receptionist - Front Office

About the role

We are looking for a friendly and efficient Receptionist to join the Front Office team at Park Hyatt London River Thames. The role is the first point of contact for guests, ensuring a smooth check‑in and check‑out experience while representing the luxury standards of the brand.

Key responsibilities

• Welcome guests upon arrival and verify booking details.
• Perform check‑in, issue room keys and provide information on hotel facilities.
• Manage check‑out, process billing, payments and collect guest feedback.
• Coordinate with housekeeping to ensure rooms are ready for new arrivals.
• Liaise with housekeeping, maintenance, and food & beverage teams to fulfil guest requests.
• Maintain accurate front‑desk records and handle telephone enquiries.

Required profile

• Previous experience in a luxury hotel front office (preferred).
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including evenings and weekends.
• Professional appearance and commitment to high service standards.

Required skills

• Proficiency with hotel management software.
• Basic computer skills (e.g., MS Office).

What we offer

• 12 complimentary nights per year across Hyatt hotels worldwide.
• Discounted stays for you, family and friends.
• Free meals while on duty and uniform provided and laundered.
• Headspace membership and Employee Assistance Programme.
• 50% discount on food and beverages at selected Hyatt hotels.
• Continuous learning, development and career progression opportunities.