Receptionist – Front‑Office & Admin Support

About the role

As the first point of contact at Costa Coffee’s St Albans Head Office, you will create a warm and professional welcome for visitors, clients and colleagues while supporting the smooth running of day‑to‑day office operations.

Key responsibilities

• Provide a friendly, professional reception experience for all guests.
• Manage visitor access, issue passes and maintain the security log.
• Oversee front‑of‑house operations to ensure an organised workplace.
• Deliver essential administrative support, including handling mail, phone calls and basic office tasks.
• Assist with the coordination of meetings and maintain shared spaces.

Required profile

• Polite and approachable demeanor with strong customer‑service focus.
• Ability to manage visitor flow and maintain accurate records.
• Organisational skills to keep the reception area tidy and efficient.

Required skills

What we offer

• Share Investment Plan allowing you to become a shareholder in Coca‑Cola.
• Annual discretionary bonus based on business results and individual contribution.
• Smart pension scheme with up to 10% employer matching.
• Costa Financial Support Fund for unexpected financial pressure.
• 50% discount in all Costa‑owned stores and 25% off in other participating outlets.
• Private medical cover through the company’s healthcare scheme.
• Opportunities for career development, apprenticeship schemes and training programmes.