Receptionist – Waverley Grange Care Home

About the role

Join Bupa’s Waverley Grange Care Home in Farnham as the first point of contact for visitors, families and callers. You will help create a welcoming environment while supporting the Home Manager and administrative team.

Key responsibilities

• Act as the primary point of contact for all visitors and telephone enquiries.
• Manage new enquiries, provide advice and support both face‑to‑face and over the phone.
• Conduct tours of the care home for prospective residents and families.
• Assist the Home Manager and Administrator with clerical duties, including paperwork filing and record keeping.
• Ensure timely handling of enquiries and completion of daily and weekly administrative tasks.

Required profile

• Previous experience as a receptionist with a strong focus on customer service.
• Friendly, approachable and well‑organised with the ability to build relationships with residents, families and staff.
• Dedicated, efficient and able to manage a varied workload while maintaining a caring attitude.

Required skills

What we offer

• Viva wellbeing programme covering mental, physical, financial and social health.
• Flexible working and family‑friendly benefits.
• Free 24/7 healthcare support, remote GP appointments, physiotherapy and mental health services.
• Annual allowance worth approximately £350 for Bupa health products.
• Wagestream early access to up to 40% of earned wages.
• 28 days holiday, sick‑pay scheme, long‑service rewards, free meals per shift.
• Interest‑free travel loan, pension plans, parental leave, menopause support and gym discounts.