Receptionist/Administrator – Luton Adult Services

About the role

We are seeking a motivated Receptionist/Administrator to join our Luton Adult Services team. You will provide essential administrative support in a busy health‑care environment, acting as the first point of contact for patients, visitors, and staff.

Key responsibilities

• Open the building each morning as a key holder and manage the signing‑in system for staff and visitors.
• Receive and escort patients and visitors, ensuring the sign‑in/out register is completed.
• Update the S1 ledger on patient arrival and communicate with clinical staff.
• Process incoming post, parcels, referrals and patient correspondence, following SOPs.
• Monitor room booking system, generate weekly reports and flag cancellations.
• Handle outgoing post and blood courier services.
• Maintain the staff handbook and ensure contractor information is up to date.

Required profile

• Minimum 2 years of office‑based experience.
• NVQ Level 3 in Business Administration or equivalent.
• Ability to work independently and as part of a team.
• Excellent telephone etiquette and communication skills.
• Flexible, caring approach with strong prioritisation abilities.

Required skills

• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.
• Experience with SystmOne (or willingness to be trained).
• Experience with Civica Malinko (or willingness to be trained).

What we offer

• Work for an organisation rated ‘Outstanding’ by the Care Quality Commission.
• Supportive culture that prioritises staff engagement and development.
• Opportunity to contribute to high‑quality, innovative community health services.