Recruitment Support Officer – Hybrid (Stonehouse)

About the role

We are looking for a Recruitment Support Officer to join our team in Stonehouse. The role combines client‑facing service with back‑office coordination, working Monday and Tuesday in the office and the rest of the week remotely. You will help ensure a smooth recruitment process for both clients and suppliers.

Key responsibilities

• Respond to client and supplier queries via telephone, email, Helpdesk and CRM platforms, delivering timely and professional solutions.
• Build and maintain trusted relationships with stakeholders, consistently meeting or exceeding service level agreements.
• Take ownership of queries from receipt to resolution, including timesheet and helpdesk issues.
• Provide training and guidance on systems and processes to clients and suppliers.
• Manage vacancy boards to support efficient fulfilment.
• Carry out compliance checks such as right‑to‑work verification.

Required profile

• Strong passion for customer service with a confident telephone manner.
• Proven experience in a client‑focused environment, able to build rapport quickly.
• Excellent organisational skills and ability to juggle multiple priorities.
• Proactive, solution‑oriented mindset.
• Right to work in the UK; a full UK driver’s licence is highly desired.

Required skills

• Experience using CRM systems.
• Familiarity with Helpdesk tools.
• Comfort with telephony platforms.

What we offer

• Permanent full‑time contract with a salary of £27,976 per year plus bonus.
• Hybrid working model – two days in the office, three days remote.
• Comprehensive training and ongoing support.
• Opportunity to work with a leading RPO partner serving some of the UK’s largest organisations.