Regional Operations Manager

About the role

Greystar, a global real estate platform covering property management, investment management, development and construction services in institutional-quality rental housing, is hiring a Regional Operations Manager for its London Corporate Office. The role supports, develops and executes the company's property management strategies by directing team members on their assigned portfolio and continuously improving the policies, procedures and practices that help each property meet budgeted financial goals and operational and people objectives.

Key responsibilities

• Promote investor satisfaction and retention through timely reporting and ongoing communication on property performance, and respond promptly to concerns, questions and requests from investors, clients and owners.
• Analyse market data to identify trends affecting the portfolio and work with community managers to develop and run market plans that drive occupancy and revenue growth.
• Ensure properties meet established standards through routine quality and safety inspections, and communicate capital requests for upkeep.
• Monitor compliance with regulatory requirements, organisational standards and operational processes, and report violations or infractions.
• Follow safety policies and report equipment malfunctions, injuries or accidents and other safety issues immediately.
• Stay up to date with industry technology, processes and standards through training, research and professional publications.

Required profile

• Experience in an operations leadership position within multi-site property management or a similar sector, where service through teams, revenue and occupancy are key profit drivers.
• Strong commercial awareness and a high level of competence with financials.
• Respected as a people leader by direct reports, with strong communication skills and the ability to collaborate with multiple stakeholders.
• Knowledge of change management and the ability to apply it when required.
• A practical understanding of UK Health & Safety laws relating to building management, or a relevant qualification.

Required skills

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong proficiency in property management software; training will be provided.