Relief Wellbeing Worker – Support Hub (Zero‑Hours)

About the role

The Relief Wellbeing Worker provides non‑clinical, trauma‑informed support to individuals experiencing emotional or mental distress at the Wellbeing Platform Support Hub located at London Bridge station. Working on a zero‑hours basis, you will help calm situations, connect people with appropriate services and relieve pressure on transport staff and emergency responders.

Key responsibilities

• Deliver emotional and practical assistance to distressed individuals referred by station staff, British Transport Police, or self‑presenting.
• Apply trauma‑informed and de‑escalation techniques to maintain safety and calm.
• Develop short‑term safety or wellbeing plans and signpost to community mental health, housing, financial or social services.
• Escalate immediately to BTP or emergency services when there is imminent risk.
• Maintain professional boundaries and follow safeguarding and lone‑working procedures.

Required profile

• Experience supporting vulnerable people through paid work, volunteering or life experience.
• Minimum GCSE or Level II qualification in English, or equivalent.
• Non‑judgemental, empathetic attitude with ability to build trust.
• Willingness to undertake domestic tasks for service users when needed.
• Flexibility to work a rotating 24/7 shift pattern and travel to the site.

Required skills

• Proficiency with email and word‑processing software.
• Ability to use computerized record‑keeping systems.

What we offer

• Hourly rate of £12.76.
• Opportunity to make a tangible difference in a high‑impact public‑facing role.
• Training in trauma‑informed and de‑escalation techniques.