Remote Access Business Analyst – Hybrid Contract

About the role

We are looking for an experienced Business Analyst to join a major remote‑access transformation programme for a large FMCG organisation. The role is contract‑based, hybrid and will focus on Azure Virtual Desktop, Zscaler and secure connectivity across corporate, retail and operational technology environments.

Key responsibilities

• Lead workshops, stakeholder interviews and discovery sessions across corporate, retail and OT environments.
• Gather, analyse and document functional and non‑functional requirements for remote access, AVD, Zscaler and secure connectivity.
• Map current‑state and future‑state processes, identifying gaps, risks and undocumented dependencies.
• Produce high‑quality documentation such as BRDs, user stories, process maps, data flows, decision logs and acceptance criteria.
• Collaborate with technical and architecture teams to ensure feasibility and alignment with solution design.
• Support solution option analysis, highlighting business impacts, dependencies and risks.
• Capture retail‑specific requirements including POS systems, handheld devices, IoT sensors and operational workflows.
• Support OT remote‑access requirements, including segmentation, secure device connectivity and operational constraints.
• Maintain requirements traceability throughout delivery, testing, UAT and operational handover.

Required profile

• Proven Business Analyst experience within infrastructure, security, cloud or remote‑access transformation programmes.
• Strong understanding of Azure Virtual Desktop, remote‑access workflows and user personas.
• Experience with Zscaler (ZIA/ZPA) or similar secure remote‑access technologies.
• Exposure to Operational Technology (OT) and IoT environments, including connectivity and security considerations.
• Background working in retail or FMCG environments, preferably supporting store‑based technology.

Required skills

• Azure Virtual Desktop (AVD)
• Zscaler (ZIA/ZPA) or similar secure remote‑access technology
• OT/IoT connectivity and security
• Cloud and security concepts