Resident Manager

About the role

Fresh is looking for a people‑focused Resident Manager to join the team at New Kepier Court in Durham. You will act as the primary point of contact for residents, helping senior management run the day‑to‑day operations of the student accommodation.

Key responsibilities

• Compile regular reports and support administrative processes for the site.
• Maintain the property’s appearance, ensuring it remains a beautiful and inviting place to live.
• Serve as the go‑to team member for resident enquiries and issues.
• Assist senior management with the day‑to‑day functions of the building.

Required profile

• Energetic and professional with proven experience in a similar resident‑management or property‑administration role.
• Strong background in administration and a genuine passion for customer service.
• Thrives on tackling challenges and ensuring resident satisfaction.

Required skills

What we offer

• Dedicated training team for on‑the‑job development.
• Generous holiday entitlement of 25 days plus bank holidays.
• In‑house Learning & Development support, including vocational qualifications.
• Health cash plan to help with everyday healthcare expenses.
• Access to a wellbeing programme and confidential OpenUp platform.
• Cycle‑to‑work scheme and exclusive shopping discounts.
• Life insurance for peace of mind.