Retail Operations Manager (Temporary Cover)

About the role

This temporary, part‑time role supports a network of charity shops and a warehouse in Darlington and surrounding areas. You will provide hands‑on operational leadership while the permanent manager is absent, ensuring service standards and performance are maintained.

Key responsibilities

• Lead, manage and support Shop Managers and Warehouse Leads.
• Provide operational guidance and day‑to‑day management across multiple locations.
• Work closely with the Head of Retail to maintain service standards and performance.
• Support staff management processes, including employee relations where required.
• Help drive retail performance and identify improvement opportunities.
• Assist with implementing recommendations from a recent external review of retail operations.
• Ensure high standards of customer service, compliance and operational effectiveness.

Required profile

• Previous operational, retail, area management or multi‑site management experience.
• Strong leadership and people‑management abilities.
• Ability to quickly build relationships and support existing teams.
• Excellent organisational and communication skills.
• Proactive, solutions‑focused approach.
• Charity retail experience advantageous but not essential.

Required skills

What we offer

• Ongoing support from the Head of Retail throughout the assignment.
• Collaboration with an established team including a Retail Administrator, Lead Driver and experienced Shop Managers.
• HR support available when required.