Revenues & Benefits Officers – Civica OpenRevenues

About the role

We are seeking experienced Council Tax, Benefits and NNDR Officers to join a local authority revenues and benefits service. The successful candidates will work with the Civica OpenRevenues system to manage tax, benefit and business rates accounts.

Key responsibilities

• Administer and maintain accurate Council Tax, Housing Benefit, Council Tax Reduction or Business Rates accounts.
• Process changes in circumstances, discounts, exemptions, relief applications and liability adjustments.
• Handle billing, recovery, enforcement activities and account adjustments.
• Respond to customer enquiries, provide advice and ensure compliance with relevant legislation and council policies.
• Liaise with ratepayers, internal departments and external partners as required.

Required profile

• Previous experience in a Local Authority Revenues and Benefits environment.
• Strong working knowledge of the Civica OpenRevenues system.
• Experience in either Council Tax, Housing Benefits/Council Tax Reduction, or NNDR administration.
• Excellent attention to detail and ability to manage a varied workload.
• Strong communication and customer service skills.

Required skills

• Civica OpenRevenues