Road Freight Agent

About the role

Expeditors, a global supply chain and transcon services company, is hiring a Road Freight Agent in Manchester. The role keeps freight processes running smoothly and accurately, from tracking and tracing shipments to handling files, reporting and client communication.

Key responsibilities

• Ensure smooth and timely freight process flow and accurate, timely data entry into the operational system
• Track and trace transcon shipments, use export transcon and handle files and reporting
• Ensure accurate and timely client and vendor billing, and deliver freight with timely clearance where applicable
• Arrange TRANSCON shipments for customers while meeting customer service standards, and help maintain good supplier relationships
• Follow internal and external government regulations and escalate problems to management when needed
• Keep customer standard operating procedures up to date in the DLSOPs and meet KPI standards
• Respond promptly to emails and requests internally and externally, and promote compliance with company policies

Required profile

• Basic local regulatory knowledge for compliance
• Knowledge of the global logistics industry
• Hazardous materials certification preferred
• Eligible to work in the UK

Required skills

• Proactive attitude and strong organisational skills
• Good computer skills (Excel, Word)
• Clear, effective communication and listening skills

What we offer

• 23 days holiday
• Private medical insurance, dental and optical cover
• Employee stock purchase plan
• Training and personnel development programme
• EAP