Russian Speaking Customer Service Advisor – Edinburgh

About the role

Join a vibrant travel‑focused team in Edinburgh as a Russian Speaking Customer Service Advisor. This office‑based position offers a dynamic environment where no two days are the same, allowing you to help customers with their travel queries while developing a rewarding career in customer service.

Key responsibilities

• Handle customer enquiries via phone, email and live chat.
• Provide accurate, empathetic solutions quickly and professionally.
• Build rapport and deliver a personalised experience for each customer.
• Stay informed about company promotions, policies and travel products.
• Collaborate with teammates to maintain a positive, supportive workplace.

Required profile

• Fluent in Russian and English (essential).
• Previous experience in a customer‑service or call‑centre environment.
• Strong communication and interpersonal abilities.
• Calm, solution‑focused approach when under pressure.
• Positive attitude with a genuine passion for helping customers.

Required skills

• Proficiency with Microsoft Office.

What we offer

• 33 days of annual leave.
• Monthly performance‑based bonus.
• Free on‑site gym and health cash plan.
• Employee wellbeing and assistance programme.
• Enhanced sick pay, life & health insurance, and family‑friendly policies.
• Ongoing training, career development and regular team events.
• Refer‑a‑friend bonus scheme.