Sage 200 Support Consultant – Remote Within the UK

About the role

We are seeking an experienced Sage 200 Support Consultant to join a growing software and business solutions team. The role is fully remote within the UK and focuses on delivering high‑quality assistance to Sage 200 users across multiple sectors. You will troubleshoot complex issues, provide expert guidance and ensure a positive customer experience.

Key responsibilities

• Provide timely and effective support for Sage 200‑related issues, identifying root causes and implementing appropriate solutions.
• Deliver support via telephone, email and remote tools, maintaining clear and professional communication.
• Offer expert advice and best‑practice guidance on Sage 200 functionality and associated applications.
• Manage support tickets through to resolution, keeping accurate records and meeting service level agreements.
• Document troubleshooting processes, resolutions and recurring issues for knowledge sharing.
• Liaise with internal teams and third‑party software vendors to resolve technical problems.
• Keep up to date with product developments, software updates and complementary Sage ecosystem solutions.
• Maintain a strong customer‑service focus, ensuring clients receive a professional experience.
• Support additional consultancy, training and project‑related activities as required.
• Contribute to team performance objectives and service delivery targets.

Required profile

• Proven experience supporting Sage 200 in a customer‑facing environment.
• Strong analytical and problem‑solving abilities.
• Excellent communication skills and ability to engage with users and stakeholders at all levels.
• Self‑motivated, organised and capable of managing a varied workload.

Required skills

• Sage 200
• SQL (querying and database troubleshooting)
• Knowledge of Sage add‑on solutions such as Sicon or Draycir (beneficial)