Sales Account Manager – Customer Growth & Retention

About the role

We are seeking a proactive Sales Account Manager to join our team in Erith. The role focuses on expanding existing customer relationships, acquiring new accounts and delivering tailored solutions that drive revenue growth.

Key responsibilities

• Handle inbound sales calls from current customers and cross‑sell relevant products.
• Identify and secure new customers using prospect data and referral networks.
• Manage accounts proactively, uncovering needs and presenting customised solutions.
• Negotiate competitive pricing within authorised limits and close deals.
• Provide exceptional customer service, ensuring every interaction exceeds expectations.
• Monitor competitor activity and market trends, recording insights in Excel for strategic planning.
• Log and resolve customer inquiries and complaints promptly.
• Maintain accurate records of all interactions in compliance with data protection regulations.

Required profile

• Demonstrated experience in new customer acquisition and sales generation.
• Strong account‑management abilities with a focus on retention.
• Excellent negotiation and problem‑resolution skills.
• Attention to data accuracy and familiarity with compliance standards.

Required skills

• Excel

What we offer

• £28,000 per annum plus commission.
• Full‑time, Monday‑Friday, 9 am‑5 pm office‑based role.
• Immediate start with a supportive, dynamic team.