Sales Administrator – Client Services & Support

About the role

This is a varied, fast‑paced position supporting a busy client‑facing team within a large, well‑established accountancy firm in the City of London. You will play a key part in delivering exceptional client service, coordinating sales administration and ensuring smooth day‑to‑day operations.

Key responsibilities

• Provide sales and administrative support to a busy client‑facing team.
• Manage client subscriptions, contract renewals and ongoing service administration.
• Process invoices accurately and resolve queries with internal and external stakeholders.
• Monitor outstanding payments and follow up with clients as required.
• Arrange client meetings and maintain accurate contact lists.
• Coordinate training administration, including preparing materials and supporting event logistics.
• Handle incoming emails, enquiries and helpdesk requests.
• Prepare professional documents and presentations.
• Organise business travel, accommodation and detailed itineraries.
• Maintain and update databases, spreadsheets, templates and office systems.
• Support data‑management activities, ensuring GDPR compliance.
• Assist with project coordination and team logistics.
• Maintain accurate records within the CRM system and other business platforms.
• Build positive relationships with clients and colleagues, delivering high‑standard customer service.

Required profile

• Previous experience in sales support, client services or administration.
• Strong customer‑service skills with a professional communication style.
• Experience using Salesforce or another CRM system.
• Advanced Microsoft Office skills, particularly Word, Excel and Outlook.
• Excellent organisational ability and attention to detail.
• Proactive, adaptable and collaborative approach.
• Academic background including A‑Levels and GCSEs (or equivalent).

Required skills

• Salesforce
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

What we offer

• Opportunity to join a respected, well‑established organisation.
• Dynamic, supportive team environment.
• Professional development and career progression.