Sales Administrator – Customer Service Focus

About the role

We are seeking a proactive Sales Administrator to join our Glasgow team, providing exceptional customer service and supporting sales operations. You will be the main point of contact for clients, ensuring smooth communication and efficient handling of enquiries.

Key responsibilities

• Act as the primary point of contact for customers, building strong, lasting relationships.
• Manage customer enquiries from initial contact through to successful resolution.
• Liaise with internal departments and external partners to ensure a seamless customer journey.
• Provide timely updates and confidently manage customer expectations.
• Deliver a consistently high standard of customer service across all touchpoints.
• Maintain accurate records and keep information up‑to‑date.
• Navigate multiple systems and portals efficiently to manage workflows and enquiries.
• Support the wider team in achieving service and operational objectives.

Required profile

• Highly organised with a strong focus on customer service.
• Excellent communication and relationship‑building skills.
• Ability to work in a fast‑paced environment and handle varied tasks.
• Proactive attitude with ownership of customer queries.
• Effective coordination with multiple stakeholders.

Required skills

What we offer

• Competitive salary of £28,000 per year.
• Private medical insurance after probation.
• Death in service benefit.
• Company pension scheme.
• Ongoing training and career development opportunities.
• Employee wellbeing support and benefits platform.
• Supportive, collaborative team culture.
• Stable and growing business with genuine career prospects.