Sales & Customer Service Representative

About the role

This full‑time, hybrid position is a fast‑paced, customer‑focused sales role within Acorn Insurance in Liverpool. You will generate new business, support existing policyholders and contribute to a target‑driven inbound sales environment.

Key responsibilities

• Quote and close new or renewal insurance enquiries.
• Build and maintain long‑standing client relationships.
• Amend customer policies, payments and schedules.
• Retain existing clients at renewal and support policy changes.
• Work towards individual and team sales targets.
• Handle sensitive information in line with data‑protection and FCA guidelines.
• Promote Acorn’s brand professionally.

Required profile

• Positive “can‑do” attitude.
• Excellent verbal and written communication.
• Strong listening and attention to detail.
• Problem‑solving ability.
• Ability to thrive in a fast‑paced environment.
• Effective multitasking and time‑management.
• Patience, empathy and a confident telephone manner.
• Previous experience in insurance or financial services (preferred).

Required skills

What we offer

• Salary £26,938‑£28,609 per annum.
• Up to £2,000 performance‑related bonus.
• 37.5‑hour week (Mon‑Fri 9:00‑17:30, occasional Saturdays).
• Hybrid working model.
• Career progression within a rapidly growing insurer.
• Supportive, team‑oriented culture.