Sales Support Administrator – Customer‑focused role

About the role

This position offers an organised, customer‑focused professional the chance to support a busy sales team in Chertsey. You will act as the primary point of contact for enquiries, ensuring smooth order processing and high‑quality service.

Key responsibilities

• Answer customer enquiries by phone and email, providing timely information.
• Prepare quotations and assist Account Managers with customer requirements.
• Process customer and supplier orders using the company CRM system.
• Manage returns, repairs and coordinate with suppliers to guarantee on‑time deliveries.
• Maintain allocated customer accounts and support client meetings.
• Assist with sales administration, reporting and data analysis.
• Ensure accurate record keeping in CRM, Microsoft Word and Excel.

Required profile

• Previous experience in sales support, sales administration or customer service.
• Strong communication and organisational abilities.
• Proven capability to handle multiple tasks accurately.
• Commitment to delivering excellent customer service.

Required skills

• Proficiency with CRM systems.
• Advanced use of Microsoft Word.
• Advanced use of Microsoft Excel.

What we offer

• Competitive salary between £27,000 and £29,000 per year.
• Full‑time permanent role within a dynamic sales environment.
• Opportunities for professional development and career progression.