Sales Support Advisor

About the role

We are seeking a Sales Support Advisor to join a well‑established manufacturer’s commercial team in Hedge End. You will be the primary point of contact for customer enquiries, providing product information, supporting sales opportunities and ensuring accurate data management.

Key responsibilities

• Identify and process incoming sales leads to maximise opportunities.
• Register new projects and maintain accurate records in the CRM system.
• Support customers with product information, selection and general sales enquiries.
• Complete product sizing processes to recommend appropriate solutions.
• Follow up marketing campaigns and events to qualify new opportunities.
• Maintain and cleanse CRM data for accurate customer and project records.
• Assist external sales teams with customer information, quotations and pipeline management.
• Provide professional support via telephone, email and other communication channels.

Required profile

• Excellent written and verbal communication skills.
• Positive, professional and customer‑focused service delivery.
• Strong attention to detail in administrative and system‑based tasks.
• Ability to manage a varied workload with a flexible, proactive approach.
• Eagerness to learn and develop technical product knowledge.

Required skills

• Experience with CRM systems, ideally Microsoft Dynamics 365.
• Experience with SAP or a similar ERP system.
• Knowledge of HVAC, building regulations or related technical products (advantageous).

What we offer

• £27‑28k per annum.
• 25 days’ holiday.
• Pension scheme.
• Health Cash Plan.
• Cycle to Work Scheme.
• Employee Discount.
• Values Award scheme.