Sales Support Coordinator

About the role

The Sales Support Coordinator will provide essential administrative and commercial assistance to the sales team, ensuring that enquiries, quotations, orders and customer requests are processed efficiently. This is a 12‑month fixed‑term position based in Guildford, working closely with Sales, Operations, Finance, Technical Support and international colleagues.

Key responsibilities

• Process customer orders and track them through to delivery.
• Coordinate quotations, manage customer enquiries and handle sales administration tasks.
• Maintain accurate CRM and support‑desk records, including customer information and opportunity data.
• Support proposal preparation, onboarding and early engagement with prospective customers.
• Manage the shared sales inbox, allocating and responding to enquiries promptly.
• Assist with spare‑parts, repairs and after‑sales activities, including coordination of returns and documentation.
• Monitor consignment equipment and keep tracking records up to date.
• Provide sales reporting, opportunity tracking and support commercial activities.
• Liaise with customers and internal stakeholders to resolve queries and progress actions.

Required profile

• Previous experience in sales support, sales administration or customer service.
• Strong organisational and administrative abilities.
• Ability to work with customers and internal teams, including international contacts.
• Must have access to a car or bike to reach the business park in Guildford.
• Experience in a technical, engineering or manufacturing environment is preferred.

Required skills

• Proficiency with CRM systems.
• Experience using sales reporting tools.

What we offer

• Modern offices with free parking.
• 26 days annual leave plus bank holidays.
• Contributory pension scheme.
• Private healthcare coverage.