Sales Team Leader

About the role

Our client, a well‑established supplier in the construction sector, is looking for an Internal Sales Team Leader to join their busy sales office on a permanent basis. Reporting to the Internal Sales Manager, you will help drive performance, develop the team and foster a proactive, sales‑focused culture.

Key responsibilities

• Support the Internal Sales Manager in motivating, coaching and developing the internal sales team.
• Promote a sales‑first mindset to increase customer engagement and commercial growth.
• Plan and allocate daily workloads, ensuring tasks are prioritised effectively.
• Monitor team performance, identify improvement opportunities and address operational challenges.
• Act as first point of contact for team support and escalations.
• Uphold high standards of customer service, communication and professionalism.
• Encourage improvements in call answer rates, email response times and overall customer experience.
• Support KPI tracking, reporting and achievement of team and business objectives.

Required profile

• Previous experience in an internal sales, customer service or commercial office environment.
• Experience leading, supervising or supporting a team, formally or informally.
• Strong organisational skills with the ability to manage workloads and competing priorities.
• Confident communicator able to motivate and influence others.
• Proactive, solutions‑focused approach to problem solving.

Required skills

What we offer

• £35,000 – £38,000 basic salary (dependent on experience).
• Opportunities for career progression and professional development.
• Staff discounts and additional company benefits.
• Free on‑site parking.
• Supportive and collaborative working environment.