Salesforce Application Support Specialist – Fixed-Term Contract

About the role

A well‑established organisation is seeking a hands‑on Salesforce Application Support Specialist to support a major Salesforce implementation through testing, data migration and go‑live. The role is initially a fixed‑term contract with the possibility of extension or permanent placement, and is primarily remote with occasional travel to Cambridge.

Key responsibilities

• Act as the primary internal Salesforce specialist and subject‑matter expert.
• Support the final stages of a large‑scale Salesforce implementation, including testing, deployment and post‑go‑live support.
• Work closely with implementation partners to review, validate and improve delivered solutions.
• Configure and administer Salesforce objects, fields, permissions, workflows, automation and security settings.
• Support data mapping, migration and data‑quality activities.
• Assist with integrations between Salesforce and other business systems.
• Support SmartFlows document generation, templates, offer packs and automated communications.
• Build and maintain workflows, business rules, conditional logic and process automation.
• Investigate and resolve system issues, defects and user queries.
• Support QA, UAT and release validation activities.
• Create and maintain documentation, process maps and support procedures.
• Own the Salesforce platform, identifying opportunities for improvement and optimisation.

Required profile

• Proven experience as a Salesforce Administrator, Salesforce Application Specialist, CRM Administrator or similar.
• Strong understanding of Salesforce data models, objects, field mapping, workflows and automation.
• Experience supporting Salesforce implementations, migrations or major enhancement projects.
• Experience with data migration, data mapping and data‑quality activities.
• Experience supporting integrations with third‑party systems.
• Knowledge of Salesforce Flow and business process automation.
• Familiarity with SmartFlows, Conga, Xpertdoc, Nintex or similar document‑generation platforms (beneficial).
• Experience working with implementation partners, suppliers and business stakeholders.

Required skills

• Salesforce Administration
• Salesforce Flow
• Data migration
• Data mapping
• Integration with third‑party systems
• SmartFlows
• Conga
• Xpertdoc
• Nintex