Salesforce Health Cloud Support Analyst

About the role

We are seeking a Salesforce Health Cloud Support Analyst to join a growing team that maintains a business‑critical Salesforce environment. You will act as the primary point of contact for users, solving issues, improving processes, and helping to evolve the platform.

Key responsibilities

• Provide 1st and 2nd line support for Salesforce Health Cloud users.
• Troubleshoot and resolve platform issues, managing user accounts, permissions and access.
• Support Salesforce configuration, administration, and platform enhancements.
• Gather business requirements, recommend improvements, and create reports and dashboards.
• Log and manage work through Jira, and collaborate with technical teams on complex problems.
• Produce user documentation and deliver end‑user training as needed.

Required profile

• Commercial experience supporting Salesforce.
• Experience with Salesforce Administration.
• Strong troubleshooting and analytical abilities.
• Excellent communication and stakeholder‑management skills.
• Experience using Jira or another ITSM/ticketing platform.
• Ability to prioritize workload and manage multiple requests.

Required skills

• Salesforce
• Salesforce Health Cloud
• Jira
• ITSM ticketing platforms
• Salesforce Administration

What we offer

• Salary £45,000‑£50,000 per year.
• Flexible working with a hybrid model (2‑3 days onsite).
• Opportunity to develop within a growing Salesforce function.
• Exposure to platform improvement and transformation projects.
• Clear career progression path.