Scheduler – Repairs & Maintenance

About the role

We are seeking a highly organised, customer‑focused Scheduler to join our Repairs and Maintenance team at Axis CLC. In a fast‑paced environment you will plan and schedule repairs and maintenance works, ensuring operatives’ time is used productively while delivering a high‑quality service to residents and clients.

Key responsibilities

• Provide excellent customer service to residents, handling enquiries, bookings and appointment changes.
• Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity.
• Allocate and update jobs using scheduling and job management systems (e.g., ROCC, DRS, Opti‑time).
• Work closely with supervisors and operatives to coordinate daily workloads and optimise routes.
• Manage emergency and priority works, escalating to out‑of‑hours services when required.
• Monitor work in progress, ensuring jobs are progressed and closed within target timescales.
• Ensure operatives correctly use and update PDAs and digital systems.
• Act as the key communication link between residents, operatives and client teams.
• Maintain accurate records, notes and job updates across all systems.
• Support the wider scheduling team, providing cover during absences.

Required profile

• IT literate with confidence using scheduling and job management systems.
• Excellent telephone manner and communication skills.
• Strong attention to detail and ability to prioritise workload.
• Ability to work to tight deadlines in a busy environment.
• Experience in scheduling, planning, administration or high‑volume customer service/call handling.
• Experience within social housing, repairs or maintenance environments.
• Knowledge of repairs and maintenance terminology and KPIs.

Required skills

• ROCC
• Opti‑time
• DRS

What we offer

• Salary of £31,000 per year.
• Pension scheme.
• Medical scheme options.
• Life assurance.
• 25 days holiday plus bank holidays.
• Perkbox benefits.