SEND Tribunal & Complaints Officer

About the role

We are looking for an experienced SEND Tribunal & Complaints Officer to join a North West local authority. You will play a key role in reducing the backlog of SEND complaints and tribunal cases while delivering high‑quality outcomes for children and families.

Key responsibilities

• Manage a varied caseload of SEND complaints and tribunal cases, ensuring statutory deadlines are met.
• Represent the council at mediation meetings and SEND Tribunal hearings.
• Monitor case progress and actively contribute to reducing the backlog of SEND complaints and tribunal matters.

Required profile

• Significant experience handling SEND complaints and tribunal cases within a local authority.
• Ability to work under pressure while managing a demanding caseload.
• Strong knowledge of SEND legislation, including the Children and Families Act 2014, SEND Code of Practice 2015 and SEND Regulations 2014.

Required skills

• In‑depth understanding of SEND legislation and regulations.
• Case management and record‑keeping skills.
• Experience representing an organisation in mediation and tribunal settings.

What we offer

• Fixed‑term contract (3‑6 months) with the possibility of extension.
• £400 per day rate.
• Hybrid working – 2 days per week onsite with the option to work fully remotely.
• Opportunity to make a tangible impact on the SEND backlog within a supportive local authority environment.