Senior Account Handler

About the role

This senior position sits in the heart of a reputable London insurance broking platform, offering direct client interaction and exposure to a diverse commercial insurance portfolio. You will work from the Great Tower Street office, supporting corporate and SME customers across property, construction and other sectors.

Key responsibilities

• Manage day‑to‑day servicing of commercial insurance accounts, including renewals and mid‑term adjustments.
• Negotiate with insurers, obtain quotations and ensure accurate placement of business.
• Coordinate with Account Executives and internal broking teams to maintain high‑quality documentation and service standards.
• Act as the primary liaison between clients, insurers and the broader broking team, handling enquiries and resolving issues promptly.
• Support client retention through proactive relationship management and timely communication.

Required profile

• Proven experience in commercial insurance account handling or a similar broking environment.
• Comfortable speaking directly with clients and insurers, managing competing priorities.
• Strong attention to detail and a commitment to delivering high‑quality service.
• Understanding of the pace and technical breadth of corporate and SME insurance markets.

Required skills