Senior Administrator – Team Manager (Office Based)

About the role

Our client, a well‑established property leasehold management company, is seeking a Senior Administrator – Team Manager to lead a busy office‑based team. You will be responsible for delivering exceptional service to leaseholders, clients and stakeholders while ensuring operational excellence.

Key responsibilities

• Lead, motivate and develop a team of six Customer Service and Administration professionals.
• Collaborate with a fellow Manager/Team Leader to maintain smooth day‑to‑day operations.
• Manage workflows, priorities and service standards across the department.
• Take ownership of complex and escalated customer complaints through to resolution.
• Coach and support team members to achieve high performance and accountability.
• Monitor KPIs, service levels and productivity, implementing improvements where required.
• Identify opportunities to streamline processes and enhance the customer journey.
• Ensure compliance with company procedures and industry regulations.
• Build strong relationships with internal departments, clients and external stakeholders.

Required profile

• Previous experience managing a customer service and/or administration team, ideally within property management, leasehold, housing, legal, financial services or a similarly regulated environment.
• Confident handling of challenging conversations and high‑level customer complaints.
• Resilient, decisive and solutions‑focused with the ability to make balanced decisions.
• Proactive leader who drives continuous improvement.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.

Required skills

• Proficient use of Microsoft Office.
• Experience with CRM or case‑management systems.