Senior Business Travel Consultant – Executive & VIP Travel

About the role

We are looking for an experienced Senior Business Travel Consultant to provide a seven‑star, proactive service to senior leaders, executives and high‑value corporate clients. The role combines premium hospitality expertise with contact‑centre efficiency to manage complex, time‑critical itineraries.

Key responsibilities

• End‑to‑end management of executive and VIP travel, including air, hotel, ground transport and bespoke requests.
• Provide expert recommendations aligned with traveller preferences, company policy and duty of care.
• Handle urgent travel disruptions with speed, empathy and precision.
• Manage multiple channels (phone, chat, email) in a fast‑paced Executive Care environment.
• Balance premium service delivery with operational KPIs such as productivity, handle time and SLA adherence.
• Build long‑term relationships with executive travellers through consistent high‑quality service.
• Collaborate with peers to maintain an elite service culture.

Required profile

• Proven experience delivering high‑touch, premium customer service in executive travel, hospitality, aviation or luxury brands.
• Strong GDS experience (Amadeus, Sabre, Galileo or similar).
• Deep understanding of contact‑centre performance metrics, including productivity, efficiency and CSAT.
• Excellent communication with a polished, confident and discreet style.
• Ability to stay calm, decisive and solutions‑focused under pressure.
• Strong organisational skills and attention to detail.

Required skills

• Amadeus (GDS)
• Sabre (GDS)
• Galileo (GDS)