Senior Claims Handler

About the role

This senior position is focused on managing legal expenses insurance claims from initial assessment through to final settlement. Working within a team of eight, you will operate on a hybrid schedule based in Bristol, delivering high‑quality service to clients, solicitors and insurers.

Key responsibilities

• Assess and review legal expenses insurance claims to confirm policy eligibility.
• Refer eligible claims to panel solicitors, agree appointments and set initial indemnity limits.
• Decline claims that do not meet policy conditions and communicate decisions clearly.
• Maintain regular contact with customers, providing guidance on processes and timelines.
• Gather and verify required documentation, requesting additional information when necessary.
• Support and mentor junior claim handlers to ensure smooth departmental operations.
• Stay up‑to‑date with regulatory requirements and internal procedures.

Required profile

• Proven experience in insurance claims, preferably legal expenses, personal injury, employment, property or consumer lines.
• Highly organised with strong attention to detail.
• Excellent communication and telephone etiquette.
• Ability to manage multiple priorities in a fast‑paced environment.

Required skills

What we offer

• Competitive salary up to £35,000 plus performance bonus.
• Hybrid working model (2 days office, 3 days home).
• Comprehensive benefits package.
• Opportunities for professional development and career progression.