Senior Customer Success Manager

About the role

We are seeking a Senior Customer Success Manager to act as the trusted advisor for a portfolio of SaaS customers in the construction sector. You will drive engagement, adoption, and satisfaction, ensuring clients realise maximum value from our platform.

Key responsibilities

• Onboard new clients and develop tailored engagement plans to boost product adoption.
• Build and maintain consultative relationships with key stakeholders across each account.
• Monitor customer health, identify risks early, and create action plans to improve outcomes.
• Collaborate with Product, Sales and Marketing to champion the customer voice internally.
• Lead Quarterly Business Reviews and identify opportunities for upsell, cross‑sell and renewal.

Required profile

• Proven experience in a senior customer success or client‑facing role within a SaaS environment.
• Strong ability to understand customer objectives and translate them into measurable business outcomes.
• Excellent communication and relationship‑building skills, with a consultative approach.
• Track record of driving customer retention, loyalty and revenue growth.

Required skills

What we offer

• Competitive salary of £70,000‑£80,000 per year plus a 10‑15% performance bonus.
• Fully remote work with a Bristol headquarters base.
• Opportunity to shape the growth of a fast‑scaling technology company.