Senior HR Advisor

About the role

We are seeking an experienced Senior HR Advisor to strengthen our People Support function. You will provide high‑quality, risk‑aware advice to managers and act as an escalation point for complex HR queries.

Key responsibilities

• Provide practical guidance on complex people issues outside formal ER case management.
• Coach and upskill People Support colleagues to interpret policies and handle nuanced queries.
• Create and maintain SOPs, templates, decision trees, and knowledge articles that translate policy into clear guidance.
• Support quality assurance activities, including case sampling, peer review, and call audits.
• Analyse query trends and service data to identify risks, capability gaps, and improvement opportunities.

Required profile

• Proven experience as a Senior HR Advisor or similar senior HR role.
• Strong knowledge of people policies and employment law.
• Ability to coach teams and support manager self‑service.
• Experience working in a high‑volume, service‑led HR environment.

Required skills

What we offer

• Salary range £44,324 – £46,500 per annum.
• Hybrid working – part‑time in our Ealing office (W5) and remote.
• Full‑time, 35‑hour week on a 12‑month fixed‑term contract.
• Benefits package.